Customer Setup & Maintenance Specialist (Remote)

Overview

The Customer Set Up and Maintenance Specialist will have responsibility for set-up of Office Depot Contract accounts to ensure account accuracy. This person will manage complex account set-ups that are submitted by the field selling organization and will manage maintenance requests including account and end user changes. This person will ensure internet accounts are set-up and end user access is established for online ordering. They will also manage the store discount program processing for customers utilizing this function.

Primary Responsibilities:

• Manage set-up of accounts and end users providing access to Office Depot ordering platforms for our customers
• Perform tasks associated with the setup and maintenance of all business customers. Providing support to both internal and external business customers utilizing various corporate support systems; following specific operating procedures.
• Communication with a wide range of Office Depot associates to ensure account set-ups are done on time and accurately.
• Ability to demonstrate proficiency in written/verbal communication for both internal and external customers. Demonstrate proper telephone etiquette.
• Data Entry Skills that are beneficial to accurate account set-up for our BSD accounts and the end users utilizing the BSD website.
• Manage set-up of all BSD Internet Users, Custom Shopping Lists, Customized Views, Approvals and Workflows, Custom Bulletin Boards.
• Manage Store Purchasing card Set-up and Processing, ensuring that cards are received by all applying end users.

Education and Experience:

• High School Diploma or GED
• 3-5 years experiences in account administration or customer set up
• Experience with AOPS
• Data entry skills

About The ODP Corporation

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. 

Pay, Benefits & Work Schedule 

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.