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Retail Bench General Manager Charlotte NC

Location: 2651 E. Franklin Blvd, Gastonia, NC, United States
Date Posted:
Requisition Number: 89246

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Overview

Responsibilities

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

Owns associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

Responsible for hiring; merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Qualifications

High School diploma or equivalent required; bachelor’s degree preferred 

Business, Marketing, Retail Management, or another related field preferred 

Minimum two to four years management experience or demonstration of skills and learning through an internal development program

Must have good business acumen

Must be able to effectively lead, coach and manage others in a professional environment 

Ability to positively influence at all levels and possess executive presence 

Possess excellent verbal and written communication skills. 

Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner 

Demonstrated leadership capabilities, with the ability to work independently, as well as with others 

Must possess sound judgment and people management abilities 

Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity

Must possess the ability to use computers and technology for information, and to access information necessary to complete the job 

Must possess ability to process information/merchandise through POS register system 

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Other Information

Leads, coaches and inspires associates, while creating a culture that builds associate’s trust, brand loyalty and an exceptional customer service experience. Creates and manages a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the store to create talent bench strength and succession plan.

Deliver an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution. Ensures the implementation and effective application of information, training certification, tools and systems required to meet customer needs.

Responsible for managing performance, talent assessment, development and recognition of all associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and appraisals to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages associate conflicts effectively.

Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the labor model and workforce management system to ensure effective, cost efficient scheduling is in place.

Manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes.

Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling and merchandise presentation and visual appearance.

Lead daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, communications, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.

Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment and Discrimination, Code of Ethics, etc.  Adheres to OSHA, Worker’s Compensation, wage and hour, I9 compliance and other legal requirements.

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

 

At The ODP Corporation, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

  • Medical Insurance/Prescription Drugs
  • Dental Insurance
  • Vision Insurance
  • Flu shots

Emotional:

  • Mental Health Benefits
  • Support Programs
  • Employee Assistance Program (EAP)

Work-Life:

  • Location Events & Activities
  • Onboarding Plan & 'Buddy'
  • Recognition & Rewards Programs
  • Flexible Work Schedules
  • Paid Holidays (as applicable by business unit)
  • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Financial:

  • 401(k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Commuter Benefits
  • FSA/HSA Pre-Tax Benefits
  • HSA Employer Match
  • Discount Center
  • Employee & Dependent Life and Accidental Death & Dismemberment
  • Short & Long-Term Disability

Community:

  • Charitable Giving
  • Volunteering & Mentorship
  • Associate Resource Groups focused on Diversity and Inclusion

For more details on the benefits we offer, please review our US Benefits Guide

At The ODP Corporation, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

  • Employee Assistance Programs

Community:

  • Associate Resource Groups focused on Diversity and Inclusion

Physical:

  • Flu Shots

Work-Life:

  • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

  • 401 (k) and Roth Savings Plans
  • Savings Plan Employer Match
  • Discount Center
  • Overview

    Overview

    Responsibilities

    At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

    Owns associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

    Responsible for hiring; merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

    Qualifications

    High School diploma or equivalent required; bachelor’s degree preferred 

    Business, Marketing, Retail Management, or another related field preferred 

    Minimum two to four years management experience or demonstration of skills and learning through an internal development program

    Must have good business acumen

    Must be able to effectively lead, coach and manage others in a professional environment 

    Ability to positively influence at all levels and possess executive presence 

    Possess excellent verbal and written communication skills. 

    Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner 

    Demonstrated leadership capabilities, with the ability to work independently, as well as with others 

    Must possess sound judgment and people management abilities 

    Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity

    Must possess the ability to use computers and technology for information, and to access information necessary to complete the job 

    Must possess ability to process information/merchandise through POS register system 

    Pay, Benefits & Work Schedule

    Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

    How to Apply

    Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

    Equal Employment Opportunity

    Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

    We will consider for employment qualified applicants with arrest and conviction records.

    Other Information

    Leads, coaches and inspires associates, while creating a culture that builds associate’s trust, brand loyalty and an exceptional customer service experience. Creates and manages a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the store to create talent bench strength and succession plan.

    Deliver an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution. Ensures the implementation and effective application of information, training certification, tools and systems required to meet customer needs.

    Responsible for managing performance, talent assessment, development and recognition of all associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and appraisals to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages associate conflicts effectively.

    Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the labor model and workforce management system to ensure effective, cost efficient scheduling is in place.

    Manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes.

    Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling and merchandise presentation and visual appearance.

    Lead daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, communications, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.

    Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment and Discrimination, Code of Ethics, etc.  Adheres to OSHA, Worker’s Compensation, wage and hour, I9 compliance and other legal requirements.

    Fair Chance Ordinance

    We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

     

  • Benefits Full-Time

    At The ODP Corporation, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Physical:

    • Medical Insurance/Prescription Drugs
    • Dental Insurance
    • Vision Insurance
    • Flu shots

    Emotional:

    • Mental Health Benefits
    • Support Programs
    • Employee Assistance Program (EAP)

    Work-Life:

    • Location Events & Activities
    • Onboarding Plan & 'Buddy'
    • Recognition & Rewards Programs
    • Flexible Work Schedules
    • Paid Holidays (as applicable by business unit)
    • Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

    Financial:

    • 401(k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Commuter Benefits
    • FSA/HSA Pre-Tax Benefits
    • HSA Employer Match
    • Discount Center
    • Employee & Dependent Life and Accidental Death & Dismemberment
    • Short & Long-Term Disability

    Community:

    • Charitable Giving
    • Volunteering & Mentorship
    • Associate Resource Groups focused on Diversity and Inclusion

    For more details on the benefits we offer, please review our US Benefits Guide

  • Benefits Part-Time

    At The ODP Corporation, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

    Emotional:

    • Employee Assistance Programs

    Community:

    • Associate Resource Groups focused on Diversity and Inclusion

    Physical:

    • Flu Shots

    Work-Life:

    • Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

    Financial:

    • 401 (k) and Roth Savings Plans
    • Savings Plan Employer Match
    • Discount Center
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