Retail Print Supervisor

Overview

As a Retail Print Supervisor at Office Depot, Inc., you will play a pivotal role in driving print sales and service growth within our store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Supervisor will be responsible for supporting, in partnership with the General Manager, all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Supervisor will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. As a Print Supervisor you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Supervisor must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Retail Print Supervisor should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

• Sales and Service Excellence:
  • Supports the delivery of memorable customer experiences and client satisfaction in the Print Department and overall store.
  • Ensure the execution of Office Depot, Inc. selling techniques and sales training in print and across the store.
  • Drives a sales-focused environment through supporting the training and development of all associates, inclusive of print.
  • Act as a role model for delivering exceptional customer service and product expertise.
• Leadership and Team Development:
  • Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
  • Assist the leadership team in training sessions on the business model and the holistic service offering for clients/customers.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Provide feedback to the General Manager on associate performance.
  • Other duties as deemed necessary
• Operational Efficiency:
  • Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• External Key Carrier Responsibilities:
  • Maintain the safety and security of the print department, building, and associates during the absence of other managers.
  • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
  • In partnership with all associates, ensure regular loss prevention compliance.
  • Full responsibilities associated with External Key Carrier designation.

Education and Experience:

• High School diploma or equivalent education preferred
• Minimum 1-3 years of experience in related field
• Minimum two to years management experience or demonstration of skills and learning through an internal development program 
• Experience in Print Center Operations
• Strong computer skills including Microsoft suite (PowerPoint, Excel, Word, Outlook)
• Must be the subject matter expert in the Print Services area
• Must possess advanced selling skills 
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information/merchandise through POS register system
• Pays close attention to detail to ensure high quality production in the Print Services area
• Must possess good interpersonal and communication skills, which are necessary to establish a selling relationship with customers and other employees
• Positive and Engaging
• Action Oriented
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge